TimeShareWare And Defender Resorts Partner For Advanced Technology Platform And Web Services

Published January 25, 2010

Defender Resorts, Inc. recently partnered with TimeShareWare to provide its Advanced Technology Platform, including TimeShareWare Professional and other Web Services. The implementation will include eighteen Defender managed associations, beginning with the Maritime Beach Club and Windy Shores II properties.

TimeShareWare Professional, Central, and NET will provide multi-site Property Management, Central Reservations, Owner Servicing, and Accounting, and will enable owner access through the Defender website. Defender also contracted with TimeShareWare for credit card interfaces, recurring owner payments, banking lock box, and TimeShareWare’s Resort4Rent interface to third-party inventory aggregators and GDS systems. In addition, TimeShareWare is migrating core transactional and historical data from Defender’s previous system.

Mark Westbrook, President and Chief Operating Officer of Defender Resorts, says his whole team is excited about this new partnership. “We are excited about deploying this advanced technology from TimeShareWare. The new software will allow us to increase our operating efficiencies and drive greater customer satisfaction. We are seeing more and more hospitality companies providing their owners with web-based services and the TimeShareWare platform will enable this functionality.”

Ken McKelvey, Chief Executive Officer of Defender Resorts, says he has known of TimeShareWare for many years and first began discussions on the partnership at the ARDA (American Resort Development Association) convention back in 2007. He was looking to upgrade Defender’s technology systems with specific emphasis on web services. “Owner access and online owner servicing are key areas we have been looking to improve and TimeShareWare has a great feature set in these areas. Owner access is one of the most alluring and requested product offerings in the industry right now, and we wanted to bring that ability to our great owners.”

Jerry Sandorf, Chief Operating Officer of TimeShareWare, said, “TimeShareWare is excited to be doing business with such a professional and prominent company as Defender Resorts. Our respective teams have worked closely together over the past few weeks to install the software and migrate the data. Because of this close collaboration and focused approach, we are proud to report that Defender was live on the new application in less than 30 business days from project kick-off.”

Sandorf continued, “We have over 16 years of experience working with hundreds of clients to upgrade their systems and our proven processes enable fast, efficient, and affordable conversions. We look forward to a great partnership with Defender Resorts.”

About Defender Resorts, Inc.:
Defender Resorts Timeshare Management Company provides clients with management, rental, and owner resale marketing solutions that help their timeshare properties operate smoothly, increase in desirability, and enhance investment value. Timeshare property owners throughout the U.S. depend on Defender Resorts Management Company to achieve their goals of property performance, profitability, and marketability. Defender Resorts has been in business since 1979. Defender currently manages 16 resorts (18 Associations) including timeshares, quartershares, and whole-owned vacation properties. Defender manages resorts that span along the entire eastern seaboard of the United States, as well as on Grand Cayman Island.

Defender Resorts, Inc. is internally committed to managing the affairs and operations in a highly ethical and professional manner in order to produce the greatest possible physical property oversight and fiscal accountability and responsibility to their owners for whom they serve.

For more on Defender Resorts, Inc., please visit their websites at: www.defenderresorts.com.

About TimeShareWare & CondotelWare:
TimeShareWare provides the most advanced resort technology in the industry and has created a state-of-the-art software platform to provide best-of-breed, superior software solutions to shared-ownership, mixed use resorts around the world. Since 1993, TimeShareWare serves all sizes and types of vacation ownership associations, fractional ownership properties, and timeshare resorts including multi-site, single-site, and points-based clubs. The advanced technology provides critical functionality to the Vacation Ownership, Vacation Club, and Vacation Rentals industries. The TimeShareWare software platform includes solutions for lead and tour management, contract processing, sales and marketing, owner accounting, loan servicing, property management, reservations, and web-based owner servicing.

CondotelWare is the first full-service software solution designed specifically for condominium residences and hotels. The software helps owners and operators master all aspects of condo-hotel/residence management and administration, including owner accounting, billing, rental rotation, inventory management, reservations, owner relations, reporting, and more.

For more about TimeShareWare, please visit their websites at: www.timeshareware.com.