Resort Management Future Plan Initiatives Surveyed by Resort Trades
Progress Results From Customer Count © Online System Shows Bed/Bath Linens Topping Purchase List

Published March 10 , 2010

Resort Trades and AskMando.Com ‘s CustomerCount© survey to over 18,000 hospitality professionals to ascertain the resort industry’s property management future plans has provided some initial results, according to David Kerr, Managing Director of the trade publication.

At this point on the real time survey, responses to the questions are weighted a bit more heavily toward companies with one resort or more than ten. 33% of resort managers responding over see one property and 27% have 10 or more in their group. Among these, the biggest commitment for budgeting is the purchase of Bed and Bath Linens at 53% planning on expenditures in this area. Of this number 75% will be looking to purchasing Bed Linens and Mattresses.

“This is just the kind of information we were hoping to uncover, so to speak,” said David Kerr. “If our readership can see what areas managers are planning to freshen or even reconstruct, they will be able to make plans for their future sales and marketing efforts.

The survey continues to be available on line until the end of March; it will also be online at the Triton Timeshare Software booth, The Trades Publishing booth and various other stations at the American Resort Development Association convention at the Venetian Resort Hotel Casino in Las Vegas, NV from March 14-18.

In order to encourage vital responses all timeshare professionals responding to this survey will be given a $150 Vacation Value Card, and be entered into a drawing for a chance to win a $200 gift card from TruCash. The drawing has been extended until March 18.

The project is designed to identify opportunities and trends for improvement so resort managers, HOAs and Developers can better meet the needs of their owners and guests. Provided as a service by The Trades publications, the information will provide valuable insights and tools to be used in the management of resorts. This confidential survey will produce industry information that will be published in an article b GBG & Associates in the May issue of Resort Trades and AskMando.com.

The balance of the survey looks at such management issues as Reserve Studies, ADA Requirements and Green Initiatives, to name a few. The CustomerCount Online Feedback process began with Email invitations and reminders and continues through to on-line reporting and analysis 24/7. It has been customized for this survey. Originally designed by Mobius Vendor Partners for its client RCI, the Online Feedback system collects and measures feedback from customers and can be designed, such as in this case, for other market measuring campaigns as well.

The Customer Count Survey is available at https://www.customercountsurveys.com/front/TheTrades/

AskMando.Com is a community of resort managers and suppliers linked together to improve communication and profitability in the resort management and operations sector of recreational resorts. The Resort Trades is published monthly as an Industry's Buyer's Guide/Reference Source Its philosophy is to produce the lowest cost advertising available while maintaining a high distribution into is every Vacation Ownership, Fractional and PRC resort, campgrounds and all hospitality and recreational resort professionals in the nation. For more information visit www.askmando.com or call 931-484-8819.
Mobius Vendor Partners is a ten year old business process design and management company specializing in servicing the needs of the timeshare industry. Mobius principals are active in ARDA through sponsorships and committee memberships. For more information visit www.mobiusvp.com or call 317-816-6000.