Articles (Jan/Feb '10)
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Adapting resort and timeshare business strategies
(Jan 1, 2010) As a result of the tightening economy, the hospitality industry has aggressively adapted its approach to doing business, particularly among new developments, to reflect the shifting preferences of consumers. Are there opportunities tha ... by Brian Welch

How Do You Cut the Costs of H.O.A. Expenses?
(Jan 1, 2010) Since this is a question every Board of Directors seems to be asking, I’m sure the title of this article got your attention. The economy has injured our industry and placed a large burden on those owners that faithfully ... by JoAnn Smith Heckman, R.R.P.

Applying Value Engineering to Resort Design
(Jan 1, 2010) Building, furnishing, maintaining and/or renovating a resort with the most beautiful interiors while working within strict budgets can be a delicate balancing act. Vendors who utilize the concept of Value Engineering can help provide opti ... by Marge Lennon

Premium Perception Disconnect—Cheer Up, Sparky, There’s a Pill for That
(Jan 1, 2010) In this first of a two-article series, we introduce the concept of “right-sizing” marketing premiums to match a stipulated show rate. Heads-up, premium vendors—your new best friend is about to ask some of your customers to raise the an ... by Ken Will

The King of Clean
(Jan 1, 2010) Any company that has been in business for 40 years must be doing something right. Jani-King, an international commercial cleaning franchise company, has customers in 20 countries. And this year, “The King of Clean” celebrates this import ... by Brian Welch

The Six Steps to a Pest-Free Health Inspection
(Jan 1, 2010) It happens all too often. A health inspector enters an otherwise respected restaurant, finds live pests or evidence of pest activity and shuts the operation down. Management acts quickly to fix the problem, usually re-opening within 24 ... by Patrick T. Copps